Terms of use
Last updated: 28 August 2026
1. Who we are
WillCloud is a digital product operated by FCG Financial Services Pty Ltd (ACN 635 012 396, ABN 38 635 012 396) of Ground Floor, 345 Ann Street, Brisbane QLD 4000, Australia (we, us, our).
These terms govern your use of app.willcloud.com.au,
related WillCloud websites and applications, and the services we
provide through them (together, the Service).
2. Not legal advice
We are not a law firm. WillCloud does not provide legal advice, financial advice, or a solicitor–client relationship. A will generated or stored through the Service is based on information you supply. You should obtain independent legal advice where you need it, including about whether a document meets the formal requirements in your State or Territory.
3. Availability
The Service is being prepared for general release. Until we open accounts to the public, these pages exist so you can identify us and read these terms and our Privacy Policy. Features described here may not yet be available.
4. Using the Service
When the Service is available, you must:
- be at least 18 years old and able to enter a contract;
- provide information that is true, complete, and current;
- keep your login details confidential and tell us promptly if you think they have been misused;
- use the Service only for lawful purposes and not attempt to disrupt, scrape, reverse engineer, or overload it.
We may suspend or close access if we reasonably believe these terms have been breached, if we are required to do so by law, or to protect the Service or other people.
5. Identity verification
Some features (including creating an account, signing a will, or acting as a witness) may require identity verification. We use independent providers, including Sumsub, to collect and check identity documents and biometric information. By starting a verification you also agree to that provider’s terms for the check. We may refuse or delay a feature until verification succeeds.
6. Payments
Paid plans and related fees (if offered) are charged in Australian dollars through Stripe. Prices, what a plan includes, and refunds (subject to the Australian Consumer Law) will be shown before you pay. Payment card data is handled by Stripe, not stored by us as full card numbers.
7. Your content
You retain your rights in the information, documents, images, and recordings you submit. You grant us a licence to host, process, and display that material solely to operate the Service (including sharing it with people you invite, such as witnesses, executors, or a solicitor, and with our processors). You must not upload material that you do not have the right to use.
8. Intellectual property
The WillCloud name, logos, software, and site design are owned by us or our licensors. These terms do not transfer those rights to you.
9. Privacy
We handle personal information as described in our Privacy Policy.
10. Liability
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or other laws that cannot be excluded.
To the extent permitted by law, we are not liable for loss that is indirect or consequential, or for loss of profit, data, or opportunity, arising from your use of the Service. Where our liability can be limited, it is limited to resupplying the Service or paying the cost of having it resupplied.
You are responsible for keeping your own copies of important documents. Internet transmission is not guaranteed to be error-free.
11. Changes
We may update these terms by publishing a new version on this page. The “Last updated” date will change. Continued use after a change is an acceptance of the new terms. If you do not agree, you must stop using the Service.
12. Governing law
These terms are governed by the laws of Queensland, Australia. The courts of Queensland (and the Commonwealth of Australia) have non-exclusive jurisdiction.
13. Contact
FCG Financial Services Pty Ltd
Ground Floor, 345 Ann Street, Brisbane QLD 4000, Australia
Email:
support@willcloud.com.au